Having issues with software registration

Questions about software installation and registration
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JDMCRX
Posts: 2
Joined: Sat Jun 26, 2021 1:54 am

Having issues with software registration

Post by JDMCRX »

I cannot change my registration email address .

It says it’s registered to a 06 civic . I just purchased a v2 for my Acura but it’s hot working .

I deleted the password and I can’t remeber the password I used 5 years ago .

How can I fix this issue
Linszter
Posts: 99
Joined: Thu Mar 17, 2016 11:27 am
Location: Hungary
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Re: Having issues with software registration

Post by Linszter »

JDMCRX wrote: Sat Jun 26, 2021 1:57 am I cannot change my registration email address .

It says it’s registered to a 06 civic . I just purchased a v2 for my Acura but it’s hot working .

I deleted the password and I can’t remeber the password I used 5 years ago .

How can I fix this issue
Contact KTuner via email.
KTuner
Site Admin
Posts: 3741
Joined: Mon Jul 22, 2013 8:13 pm

Re: Having issues with software registration

Post by KTuner »

Email cannot be changed.

The data shows what a unit is locked to. If you used it on that vehicle or bought it used it's still locked to that vehicle if you've connected to it and that's the data is shows.

Not sure why you did that, but we can't help you remember. We can reset it via email.
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