Ktuner v2 low voltage pin 12

[lynncrowe]

Hello guys,
I am having an issue with Ktuner v2 voltage pin 12. Whenever I try to flash a tune, it says there is a low voltage pin 12. I realized that the cable broke, so I replaced it. After replacing the cable, the problem still remains.
Any suggestions or advices?

[KTuner]

It's not getting connectivity on that pin or the ECU is denying the flash request. Feel free to reach out to support via email.