Tried to make changes and cannot connect!

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teg
Posts: 2
Joined: Sun Mar 19, 2017 6:42 pm

Tried to make changes and cannot connect!

Post by teg »

I haven't hooked up my Ktuner in about a year and wanted to change some settings and it will not connect to my laptop. I downloaded the latest update file and still won't connect. Its plugged in and the led's are on the Ktuner so I know its powered up, I unplugged and tried it multiple times. Whats happening?
KTuner
Site Admin
Posts: 3744
Joined: Mon Jul 22, 2013 8:13 pm

Re: Tried to make changes and cannot connect!

Post by KTuner »

Launch the software with internet or open the account management window and hit update.
teg
Posts: 2
Joined: Sun Mar 19, 2017 6:42 pm

Re: Tried to make changes and cannot connect!

Post by teg »

I did the update account and its current. When I hit the connect button the lower left box that shows disconnected turns green for a split second then goes back to disconnected every time I hit the connect icon. Not sure what you mean on launching with internet.
KTuner
Site Admin
Posts: 3744
Joined: Mon Jul 22, 2013 8:13 pm

Re: Tried to make changes and cannot connect!

Post by KTuner »

If your account has sync'd (License updated message) you'll be able to connect again unless you're on a new computer and didn't install drivers.
Chrsxchun
Posts: 1
Joined: Thu Mar 29, 2018 10:48 am

Re: Tried to make changes and cannot connect!

Post by Chrsxchun »

I have the same problem. Please help me. This is getting really annoying.
KTuner
Site Admin
Posts: 3744
Joined: Mon Jul 22, 2013 8:13 pm

Re: Tried to make changes and cannot connect!

Post by KTuner »

Go the account option on the toolbar and hit update.
vionsur
Posts: 1
Joined: Tue Jun 21, 2022 8:10 am
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Re: Tried to make changes and cannot connect!

Post by vionsur »

I have the same problem, can someone help ?
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