ECU not supported

ECU not supported

Postby Russ » Thu Apr 19, 2018 8:27 am

My ECU is not supported, but this i new before i bought the V2.

I did all the research I possible could before i bought the unit, e-mailing support with my details and checking out civic x.com regarding other people who had their ECU added.

It was apparently not a problem, buy the unit and we will add your ECU by enacting a read.

Then suddenly it appears that this is not possible and i have to wait for a software update of the V2 unit.

No time frame for the update.

If i had known this I would have held off buying until said update was available.

I can only assume that as k tuner is becoming so popular, enacting a read on all the missing ECU is very time consuming(probably especially so as I am based so far away in Thailand) but i cant help but feel let down.

Best regards,

Russell Mitton
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Re: ECU not supported

Postby KTuner » Thu Apr 19, 2018 7:16 pm

I'm not sure why this has turned into a forum post considering we've been exchanging emails, but yes, I am not able to schedule time with those in different timezones and parts of the world so we are adding the ability to do the read yourself on your own time in an upcoming update. Sorry if you feel disappointed about that.
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Re: ECU not supported

Postby Russ » Fri Apr 20, 2018 8:57 am

I just think before people buy the unit they should be aware that currently you cannot enact a read of an ECU from other time zones
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Re: ECU not supported

Postby KTuner » Fri Apr 20, 2018 4:59 pm

We just recently decided this because of people NOT coming through on their scheduled appointments, which wastes our time. You should also be aware that even after your ECU is read it gets added to a queue and processed in order then added to a public release. It's not an instant process, it takes several weeks. Since you don't seem to have much patience for the situation currently you should consider whether this is a route you want to go at all.
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Re: ECU not supported

Postby Russ » Mon Apr 23, 2018 4:42 am

I was aware of the time it would take to enact a read and then add it to the list.

I was just upset about the sudden change in the reading procedure after I had purchased the unit.

The value of Ktuner to me outweighs how long I have to wait for an update.
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Re: ECU not supported

Postby cuscio » Mon Apr 23, 2018 6:57 am

I'm in the same situation.
When the software is ready, will you send us a private message or put a warning on the site? Thank you
ktuner 1.2 Civic sedan cvt 1.5 turbo ecu nr.37820-5AW-G72
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Re: ECU not supported

Postby KTuner » Tue Apr 24, 2018 1:36 am

When the next update is released get in touch again for directions!
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Re: ECU not supported

Postby cuscio » Tue May 15, 2018 7:39 am

all done, now I await the maps.
Thanks so much ;)
ktuner 1.2 Civic sedan cvt 1.5 turbo ecu nr.37820-5AW-G72
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Re: ECU not supported

Postby KTuner » Tue May 15, 2018 12:24 pm

No problem
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Re: ECU not supported

Postby cuscio » Fri May 25, 2018 7:12 am

hi, indicatively when my maps will be ready?
Thanks
ktuner 1.2 Civic sedan cvt 1.5 turbo ecu nr.37820-5AW-G72
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