ktuner wont connect to the ecu

[snowman0022]

i have the ktuner ecu plugged into my rsx and i have the ecu plugged into my computer and it wont "connect". it just keeps trying to authenticate?? so what do i do? do i need the update? because i cant seem to update to the new version either..thank you

[KTuner]

You posted in another thread, so choose which post you'd like to pursue the conversation in or use email.

[snowman0022]

My bad just looking for answers. Do you think the update is keeping my ecumenical from not connecting?

[snowman0022]

What email can I contact a representative at?

[KTuner]

There's an email icon here right below the screen name or our contact page has that info. Info@KTuner.com

[snowman0022]

Thanks I just sent an email

[snowman0022]

My email is messed up and couldn't get answers from that email. So what advice do you have for me to fix why my lap top won't connect? Thanks

[KTuner]

Install the drivers and use the current version of the software. That's all you need to connect.

[snowman0022]

I'll try again and I'll let you know. Thank you

[snowman0022]

Is it possible my registration could keep it from connecting?