KTuner Won't Connect

Ask your general questions about KTuner
Post Reply
17SportT
Posts: 3
Joined: Wed Apr 29, 2020 5:47 pm

KTuner Won't Connect

Post by 17SportT »

I have updated my software to version 1.0.9.7. and now my KTuner V1.2 won't connect. I have been trying to connect it since last night, but no luck.
The light status is solid blue which indicates "recovery mode/ firmware update according to the help centre. I need help please.

Thank you
KTuner
Site Admin
Posts: 3745
Joined: Mon Jul 22, 2013 8:13 pm

Re: KTuner Won't Connect

Post by KTuner »

If it's still in your KTuner Unit Info window and you've hit Update in the account window after updating, simply plug it in.

If not, contact support.
17SportT
Posts: 3
Joined: Wed Apr 29, 2020 5:47 pm

Re: KTuner Won't Connect

Post by 17SportT »

I did updated the hardware unplugged it from the OBD2 port and USB also, restarted the computer and that didn’t work.
I even uninstalled the software and re-installed it, restarted the computer, update the the Ktuner hardware again, de-powered and re-powered it. Still would not connect.

https://photos.app.goo.gl/n4cV6orysGD6JR1s5
KTuner
Site Admin
Posts: 3745
Joined: Mon Jul 22, 2013 8:13 pm

Re: KTuner Won't Connect

Post by KTuner »

Contact support by email.
Post Reply

Return to “General Questions”