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Tried to make changes and cannot connect!

Posted: Wed Feb 07, 2018 3:34 am
by teg
I haven't hooked up my Ktuner in about a year and wanted to change some settings and it will not connect to my laptop. I downloaded the latest update file and still won't connect. Its plugged in and the led's are on the Ktuner so I know its powered up, I unplugged and tried it multiple times. Whats happening?

Re: Tried to make changes and cannot connect!

Posted: Wed Feb 07, 2018 12:26 pm
by KTuner
Launch the software with internet or open the account management window and hit update.

Re: Tried to make changes and cannot connect!

Posted: Wed Feb 07, 2018 2:00 pm
by teg
I did the update account and its current. When I hit the connect button the lower left box that shows disconnected turns green for a split second then goes back to disconnected every time I hit the connect icon. Not sure what you mean on launching with internet.

Re: Tried to make changes and cannot connect!

Posted: Wed Feb 07, 2018 4:03 pm
by KTuner
If your account has sync'd (License updated message) you'll be able to connect again unless you're on a new computer and didn't install drivers.

Re: Tried to make changes and cannot connect!

Posted: Thu Mar 29, 2018 10:51 am
by Chrsxchun
I have the same problem. Please help me. This is getting really annoying.

Re: Tried to make changes and cannot connect!

Posted: Thu Mar 29, 2018 1:09 pm
by KTuner
Go the account option on the toolbar and hit update.

Re: Tried to make changes and cannot connect!

Posted: Tue Jun 21, 2022 9:25 am
by vionsur
I have the same problem, can someone help ?