cant flash/upload tune

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RR_kouki
Posts: 3
Joined: Mon Oct 14, 2019 2:50 pm

cant flash/upload tune

Post by RR_kouki »

I have recently purchased a end user kit from Thong ASP and whenever i tried to upload the adjustments i made(from basemap #3), i get a pop up that say erase failed. Please restart the ecu and ktuner hardware and try again. We did that then it keeps showing up. Do i have a possibly damaged unit? I am in need to retune asap due to the DIC cams i am running. I have tried contacting Thong, however, he doesnt reply or answer any of my calls. I feel like i got scammed. Please help.

Thanks, Kou
KTuner
Site Admin
Posts: 3745
Joined: Mon Jul 22, 2013 8:13 pm

Re: cant flash/upload tune

Post by KTuner »

That would suggest it's not making good contact on the small header either from the unit or to the ECU, which could be from install or pulling on the device.
RR_kouki
Posts: 3
Joined: Mon Oct 14, 2019 2:50 pm

Re: cant flash/upload tune

Post by RR_kouki »

Thanks for the fast response. However, is there anything i can do to try to fix this issue?
KTuner
Site Admin
Posts: 3745
Joined: Mon Jul 22, 2013 8:13 pm

Re: cant flash/upload tune

Post by KTuner »

Fix, or have fixed, the smaller header connection.
RR_kouki
Posts: 3
Joined: Mon Oct 14, 2019 2:50 pm

Re: cant flash/upload tune

Post by RR_kouki »

i see, i will try to contact the dealer to see if he can check his work and will update. Thanks
KTuner
Site Admin
Posts: 3745
Joined: Mon Jul 22, 2013 8:13 pm

Re: cant flash/upload tune

Post by KTuner »

No problem
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