Tried to make changes and cannot connect!

Tried to make changes and cannot connect!

Postby teg » Wed Feb 07, 2018 3:34 am

I haven't hooked up my Ktuner in about a year and wanted to change some settings and it will not connect to my laptop. I downloaded the latest update file and still won't connect. Its plugged in and the led's are on the Ktuner so I know its powered up, I unplugged and tried it multiple times. Whats happening?
teg
 
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Joined: Sun Mar 19, 2017 6:42 pm

Re: Tried to make changes and cannot connect!

Postby KTuner » Wed Feb 07, 2018 12:26 pm

Launch the software with internet or open the account management window and hit update.
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Re: Tried to make changes and cannot connect!

Postby teg » Wed Feb 07, 2018 2:00 pm

I did the update account and its current. When I hit the connect button the lower left box that shows disconnected turns green for a split second then goes back to disconnected every time I hit the connect icon. Not sure what you mean on launching with internet.
teg
 
Posts: 2
Joined: Sun Mar 19, 2017 6:42 pm

Re: Tried to make changes and cannot connect!

Postby KTuner » Wed Feb 07, 2018 4:03 pm

If your account has sync'd (License updated message) you'll be able to connect again unless you're on a new computer and didn't install drivers.
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Re: Tried to make changes and cannot connect!

Postby Chrsxchun » Thu Mar 29, 2018 10:51 am

I have the same problem. Please help me. This is getting really annoying.
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Joined: Thu Mar 29, 2018 10:48 am

Re: Tried to make changes and cannot connect!

Postby KTuner » Thu Mar 29, 2018 1:09 pm

Go the account option on the toolbar and hit update.
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